At Thinking Monkey, we want you to be satisfied with your purchase. If you receive a damaged, defective, or incorrect product, you can request a return within 5–7 days of delivery by contacting our support team with proof (such as images or videos). Once approved, we will arrange a replacement or initiate a refund. Refunds are processed to the original payment method within 5–10 business days after the returned item is received and inspected. Please note that products must be unused and in their original packaging to be eligible for returns, and certain items may not be eligible for return due to hygiene or usage reasons.